How to know when it’s time to go Online

How to know when it’s time to go Online

Something that I find myself discussing quite a lot within my Get More Clients Saying Yes! course, which is currently running, is that it’s so easy these days to fall in to believing that an online business is the holy grail of a truly successful business. This is coming up more and more now that so many of us have limited opportunities to get out and meet people face to face!

Whereas in truth too many small business owners jump on the online bandwagon way too early and this actually hurts and hinders their business growth, rather than accelerating it in the way they hope.

Now let me be clear at this point – I’m a HUGE fan of running a business online. This was always my big dream, and my own business is currently 99% online (I do the occasional speaking engagement, and a quarterly gathering for my membership community – although that is actually running online at the moment due to the pandemic).

I find it immensely exciting that we can reach a truly global audience, all without leaving home (I typically have people from the UK, USA, Canada, Australia, New Zealand, South Africa and all across Europe in my programmes – yet as I write this I’m snuggled up on a sofa in my pyjamas!). I also love it that we can use online technology to automate our processes so that people buy from us or book themselves into our diary in for consultations – even while we sleep!

So it’s all very exciting, and without a doubt an amazing time in history to be running a business.

But the problems come when you try to go online before you’re ready…

How do you know when it’s time to go online?

Many members of my current Get More Clients Saying Yes! programme are what I call “early stage” businesses. They are either just starting out, or have maybe been in business for a while but without seeing any significant number of clients.

For many of them the rush to go online too early is counter-productive.

You see, when someone comes across you online you have a miniscule amount of time to “hook” their attention before they move on. This means that when someone lands on your website or social media profile it has to be crystal clear to them exactly what you do and how you can help them. They need to have that “Oh my gosh this is me, this could be the solution I’ve been looking for” feeling.  Which makes them want to read on or click through to find out more.

If there is anything at all bland, vague or very general about what you do people will be quick to move on.

The online world is much more unforgiving than the “real” world offline. Offline you can get away with being a little clumsy about how you communicate what you do, and a little vague and woolly about how you help people. This is because a personal relationship is also being developed, and a real-life conversation takes place that allows people to find out more about you.

But in the online world that’s not the case. You need to be able to “hook” someone’s attention within seconds, so that they want to stick around and keep reading to find out more about what you offer.

So if you can’t “hook” someone’s interest offline and lead them all the way through a process that ends in them buying from you (which means them actually giving you money in return for your service or product), then you really have very little chance online where competition is fierce and attention spans are shorter than a gnat’s.

If you go online too early it can really hurt your business…

I speak to far too many people who spend hours endlessly tweaking website copy that just doesn’t sound compelling to any particular group of people, creating Free Giveaways that nobody wants, plucking up immense courage to do Facebook Lives that nobody takes any notice of, or spending hours and hours (and then hours and hours more) on social media and then feeling confused and downhearted when it doesn’t seem to make any difference.

The end result is a huge amount of time and energy invested, no clients to show for it and these business owners start to lose confidence and doubt their ability to make their business work – it becomes a downward spiral.

You need to be “Velcro”

This is why I always start all my programmes making sure that my clients are crystal clear about what they are offering and to who, and that they know how to communicate it in such a way that their “ideal client” hears them loud and clear (and if not their ideal client then someone who knows their ideal client, or someone who might be able to offer an opportunity like a collaboration or platform to share their work).

I call this being “Velcro”. When someone comes along you want to be so clear about what you do that these ideal clients stick to you like Velcro. If you meet them offline they ask you questions to find out more. If they find you online they want to keep reading, sign up to your Free Giveaway and then stay subscribed because they are finding value in what you share (if you’re reading this then it’s likely I’ve been Velcro for you). When that happens you are now able take them on a journey through to deciding to become a paying client.

But what I actually see is too many people going online when their message and positioning is more like damp cotton than sticky Velcro.

So what if you feel that now is the right time for you to bring your business online?

Well that just means that you need to learn how to be ‘Velcro’! Here’s where I recommend you start:

  1. Do the work to get clear on what I call your “one ideal client”.
  2. Develop a message and positioning that speaks directly to that ideal client.
  3. Create a Captivating Introduction to communicate the value of what you offer very clearly and in a succinct way so that you’re  able to “hook” their attention within moments as soon as they come across you.
  4. Get out into the world and start tell people what you do (this could be online, offline or by reaching out to your existing network). You’ll quickly get feedback that tells whether you sound more like damp cotton or sticky velcro!
  5. Tweak that message until you start to hook people’s attention.

When one of my course members typed her new Captivating Introduction into our Facebook group here’s the response she got:

“Oh my god yes. How do I find out more?”

For your business to work online that’s the sort of reaction you want to be getting.

Once you know your message works to attract people, now you are ready to build out that online presence  Yay! Whether that’s a website, a landing page, or a Free Giveaway that people can sign up for so you can stay in touch with them as you build trust. You can then develop a journey you can take people on to become a paying client.

Because when you’re “sticky” your marketing becomes easy. All you have to do is “get seen” by as many people as possible. This might be through content marketing (blogging, video or podcasting), social media, Facebook or Google ads, or joint ventures if you are online. Or networking, speaking or collaborations offline (and if you are in covid-19 lockdown right now you can still make all of these work from home).

All you do is get seen.  Your “Velcro” will do the rest.


Are you wanting to take your Business online – and not sure how – or where – to start?

Next week I will be running a series of Live Trainings designed to help you deal with your current challenges. In the first one I’ll be talking about How to set up your Business Online – one clear step at a time. This session will run on Tuesday 17th November at 1.00pm and you can sign up for it here.

I will be delivering two more trainings: How to get Clients when Marketing is making you Miserable on Wednesday 18th November at 1.00pm (UK) and How to Sell when it Feels like no-one is Buying on Thursday 19th November at 1.00pm (UK).

These trainings are completely free, and I won’t be selling anything! I will be teaching fully and from my heart, aiming to fit in as much as I can of value to help you in just 30 minutes each. These sessions will be delivered Live – so hop over to to register your place, pop them in your calendar now then on the day grab a cuppa and a notebook and join me in real time!

Sign up for these Free Training Sessions here

I look forward to seeing you!

With Love & Gratitude,


"THE 7 STEPS TO YES" Watch these short videos and start to fall in love with sales

Please leave a comment as I would love to hear your thoughts


  1. Helen on October 25, 2017 at 8:11 am

    A very interesting and succinct blog which I can strongly identify with. Many people tell you to get on social media and magic will happen. I’m finding that, as you say, I have much better traction when interacting with people face to face or on the phone so will continue to build that and explore what it is that I’m saying that is making Velcro happen and then translate that to social media.


  2. Melanie Smith on November 14, 2017 at 11:23 am

    Thank You! This blog hit the spot for me… I definitely need to work on creating my Velcro and developing more offline relationships.
    Going online too soon is truly like pushing the boulder up the hill and watching it roll back down… too much effort with too little results.

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