All 'Selling from the Heart' Posts
I don’t teach many “traditional sales techniques” in my programmes. This is because so many of them are based on psychological manipulation and NLP techniques that genuinely heart-centred business owners simply don’t feel comfortable using. “Icky” is the word that springs to mind! But one very powerful technique from traditional sales that I love and you can master very easily…
The one thing I knew for sure I’d never do when I left my corporate job was teach people to sell – how wrong I was! Because here I am, I’ve been doing it for 13 years and all it needed was a twist – to teach people how to sell from the heart, instead of the traditional sales approach…
A recent buying experience of my own prompted me to talk about the importance of handling rejection in sales gracefully – and what it could cost you and your business if you get this wrong. Watch the video below or scroll down to read the blog. The importance of handling rejection in sales gracefully When a client tells you they…
I’m sure you’ve heard this phrase plenty of times before when it comes to sales: “Give them what they want, not what they need” And I’m sure you’ve always felt a bit suspicious of it too. After all, it just has that ring of the manipulative about it doesn’t it? Surely the authentic thing to do would be to…
Today I’m talking about how to sell if you are Highly Sensitive Person (HSP). I find that it is people who identify as highly sensitive who are most likely to shy away from sales and sales conversations because it feels so uncomfortable, and this is such a shame because as a Highly Sensitive Person myself I believe that we are…
There’s nothing more frustrating for a small business owner than hearing a string of potential clients say “I need to think about it” at the end of your sales conversations. And if you’re at a place where this has become a phrase you are hearing more often than you’d like, this article is for you. The first, and most important…
Today I want to talk to you about timing in your sales conversation and why getting it wrong can cost you the sale – even if the client actually wants and needs what you have to offer. The video shared here was inspired by a sales conversation I had a few years ago where I was the potential customer. I’d been…
Way back in the dark days, when I was a corporate cubicle dweller there was a common trick used by salespeople. One that I was taught as a rookie recruitment consultant, and it served me well – up to a point. I was trained to cold call potential clients and tell them that my company was conducting an industry survey…
As you know, my role in your life is to help you get more clients saying “Yes Please!” to working with you. This doesn’t only mean doing the things you need to do to guide them naturally to a Yes. It also means NOT doing the things that you might unwittingly do to cause them to say “No” even…
At the beginning of this year I attended an Intensive Therapy Retreat in Hebden Bridge, West Yorkshire. I’d ended 2025 feeling very optimistic. Twelve months earlier I had finally had a root cause diagnosis that explained almost 25 years of health issues. I started treatment in January, and by the end of the year I felt I was finally getting…
One of the things I often see with business owners who don’t yet feel fully comfortable about sales, is side-stepping or tip-toeing around talking to potential clients about their problems or challenges because they don’t want to come off as insensitive, or even worse, manipulative. They’ve heard all about techniques like using “pain points” to get a client to sign…
A couple of years ago I was a guest on Allyson Scammell’s podcast “Soul Guide Radio” She was such a skilful interviewer that I joked at the end that she had somehow managed to get me to squeeze everything I know about sales into just 50 minutes of conversation! The title of this episode, ‘A Paradigm for People who don’t…