All 'The Sales Conversation' Posts

Is this the REAL threat to your business during Covid-19

There’s something I want to talk about today that I’m seeing a lot of right now and I’m really fearing for a lot of small business owners because of it.   In fact it’s the thing I think is creating the most danger for a lot of the small business owners in my community – and I’m seeing it over and…

Sales Mastery

Is it time to Commit to Sales Mastery?

Now, those of you who know me well will know that I do have my “soapbox” moments! And there’s something in particular that I find myself getting into a bit of a rant about every now and again. I wrote about it last year and it certainly triggered quite a response. It’s an important message and it still bugs me…

Closing Sale

Why “Closing the Sale” won’t work for your Heart-Centred Business

A few years ago I ran a poll as part of a webinar I was running on “heart-centred sales”. To my surprise over half of the respondents answered that their biggest sales challenge was “Closing the Sale”. This response was not what I expected, and for me it marked one of those big “Aha!” moments that helped me understand my…

Violet's Boutique in Laguna Beach, California

Sales Lessons from Violet’s Boutique

Last year I was in Laguna Beach, California to attend a live event – I packed my bikini and booked a hotel with a pool so I could relax in the sun for a couple of days before the conference.  Ha!  The universe had other plans and instead I got a week of cold, pouring rain – and of course…


Remember, Sales is all about the Slugs!

During a recent Q&A session, I found myself coming up on the spot with an analogy about slugs.  My clients liked it and said they won’t ever forget it – so I thought you’d find it useful too! One of my clients, a coach,  was sharing how, since doing the “Get More Clients Saying Yes!” course her sales conversations have…


To Sell or Not to Sell? … during Covid-19

In this video I’m talking about what a member of my Business from the Heart Membership called “the delicacy” of carrying on with usiness as usual during the current Coronavirus situation.   She said: “I’m ready to continue with my business. I can pivot my offline business to serve people virtually, but I feel that it could be perceived as opportunistic…

Fall in love with sales

How to Fall in Love with Sales

If you are like most of the heart-centred business owners that I know you probably shy away from situations that involve “selling” your services. I know this sounds kind of crazy because of course you do want clients! But it’s actually really common – you’re in business because you want to make a difference to others, or because you are…


Sales as a Highly Sensitive Person (HSP)

A conversation between Marianne Cantwell and Catherine Watkin Do you consider yourself a Highly Sensitive Person (HSP), introvert or empath? Do you ever feel that sales is just not “for you” because you feel you can’t be as bullish and outgoing as you need to be successful? If so then you are going to love this “chat” that my great…

The Importance of Handling Rejection Gracefully

Handling Rejection Gracefully

A recent buying experience has  prompted me to talk about something today, something that isn’t strictly part of the sales process, but instead it’s something that happens afterwards – and is more important than you might realise. It’s the importance of handling rejection gracefully. Watch the video below or scroll down to read the blog. The importance of handling rejection…

The missing question that cost him the sale

The Missing Question that Cost the Sale

Almost every time I come to be on the buying end of a transaction, I get valuable lessons and reminders about the sales process that I know are useful to share with you. But not always.  What I find is that when a sales process is good it feels comfortable and seamless and I walk away from the call with…

The sales conversation - what could go wrong

The Sales Conversation – What can go wrong?

When I speak to small business owners and clients in my programmes, even though they want more clients they often find they shy away from sales situations, and feel extremely uncomfortable aboaut entering into a sales conversation because of their fears and worries about all the things that could “go wrong”: Watch the video below or scroll down to read…


Let them make their own decision

One of the biggest mistakes you can make when in a sales conversation or a sales situation is to appear to make the decision on behalf of the potential client. You’ll know what I mean because you’ve probably been on the receiving end of this yourself.   Where the other person appears to have made their mind up well in advance…