There’s a Time and a Place

When and where do you conduct your conversations with your potential clients? Have you ever been guilty of answering the phone to a client while in the supermarket checkout queue?  What about returning a client’s call 10 minutes before you’re due to head out for the school run and end up [...]

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Taking the Baby Steps to Yes

If you are like many heart-centred business owners you know that your sales conversations could be better – you’re just a little unsure how to improve them. Having a structure to your conversations is that thing that makes the difference between having a lovely, friendly, chatty conversation where you feel [...]

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The Power of Niche

Today’s blog post is prompted by a question that was asked during a webinar I held on Tuesday evening.  I was talking about having heart-centred sales conversations that lead the client comfortably to a ‘yes’ decision, and Yvonne asked the question “but where do the clients come from?” A great [...]

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Are you selling Safety?

When you speak to your clients about your services do you tell them what you think they need to know about how great your service is?  Or do you sell them what they are actually buying? And do you even know the difference? One of the main things that your [...]

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